MyDeMoulin.com and the DeMoulin UMS software are provided to you free of charge with limited support. We only offer personalized technical support for the UMS software via email or chat. We do not offer telephone support on this software. For help with your software, please first look through the FAQ and Tech Support sections of this website. If you cannot find your answer there, please email techsupport@demoulin.com.

Your first avenue for help with the software should be the built-in help system.  It is designed to give you tips and pointers along the way.  If you cannot find the help you need there, please contact us for support at techsupport@demoulin.com or via our online chat.

The software is completely free and available for anyone to download and use. However, it is designed for use with DeMoulin brand uniforms, and therefore may not work consistently in sizing and assigning other brands of garments.

The MyDeMoulin uniform management platform is completely cloud-based and available anywhere you have an internet connection.  It is fully compatible with most web browsers and is also mobile-friendly so you can use it on your preferred mobile device, phone, or tablet.

The MyDeMoulin uniform management platform is completely free for anyone to use. That being said, the garment sizing parameters are designed specifically for DeMoulin uniforms, so you may get inconsistent sizing results if you try to utilize the system with other brand uniform products.

PLEASE NOTE: This technote is specifically for the deprecated UMSv4 software.

You can move data back and forth manually between two computers.  First of all, you will want to make sure you have the software installed on both computers.  Just go to mydemoulin.com/download/ and click on the appropriate version.

To move the database…

On the old computer that has the information you want to transfer, go into Utilities and perform a database backup.  This will create a backup file on your desktop named something like UMS_backup_20100914.USR.  Then, rename the backup file from UMS_backup_20100914.USR to UMS.USR.  You’ll need to transfer this file to the other computer by usb drive, email, etc.

Then, on the new computer that you are transferring to, with the program closed, copy that file into the working directory on the other computer (C:\Program Files\DeMoulin UMS 4\ or Macintosh HD:Applications:UMS).  It should prompt you about overwriting the existing file, click to overwrite.  Launch the program on the new computer and you should see all of your data.

Please note: On some Windows 7 or Windows 8 systems, depending on your security level, the UMS.USR file may be located in a different folder that is modifiable by you. This could be either of:

C:\Users\[your user id]\AppData\Local\DeMoulin UMS 4\

C:\Users\[your user id]\AppData\Roaming\DeMoulin UMS 4\

C:\Users\[your user id]\AppData\Local\VirtualStore\Program Files (x86)\DeMoulin UMS 4\

This is where you would need to copy your backup file to when restoring your data or moving from one computer to another.

Privacy Notice

This privacy notice discloses the privacy practices for MyDeMoulin.com as owned and operated by DeMoulin Brothers and Company. This privacy notice applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email, form/data submission, or other direct contact from you. We will not sell or rent any personally identifiable information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page. This site is also protected by a web application firewall to counter any potential intrusion by malicious parties.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

Surveys & Contests
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 1-800-228-8134 or via email at techsupport@demoulin.com.

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